Privacy Policy

Effective Date: March 10, 2021
Last Updated: October 26, 2026

This Privacy Policy explains what information is processed when you use the Planetaro apps for iOS, iPadOS, watchOS and Android, the planetaro.com website, our newsletter and our support (together, the "Service"). It also explains why we process it, who else is involved, and what your rights are.

In Short

  • Planetaro has no user accounts. We do not ask for your name to use the apps.
  • Your location is used to calculate planetary hours. The apps do this on your device and do not send your location to us.
  • We use analytics and crash reports to understand which features are used and to fix bugs. We do not use them for advertising.
  • We have no ads, we do not use advertising IDs, we do not track you across other apps or websites, and we do not sell your data.
  • We receive your email address only if you email us, subscribe to the newsletter, sign up for beta testing, or buy a poster on the website.
  • On planetaro.com, the Born in the Hour poster uses the name, birth date, time and place you enter. We do not keep them unless you buy the poster; then they are stored with your order so we can make your files.

Who Is Responsible

The controller of your personal data is a sole proprietorship registered in Belgium (enterprise number BE 0788.443.120) and trading as S3soft ("we", "us", "our"). Planetaro is our product brand. The owner's name and contact details are in section 13.

For any privacy question or request, contact us at our support email.

1. In the Apps

Location

With your permission, the apps use your device's location, or a city you choose, to calculate planetary hours, sunrise, sunset and Moon data. These calculations run on your device. Your location and saved cities are stored on the device, and shared with the app's own widgets, watch app and Live Activities. They are not sent to our servers.

Some features use your operating system's map and place-search services, which receive the map area or search text needed to work:

  • iOS: Apple Maps and Apple's geocoding service
  • Android: map tiles from a third-party map provider, and place search through Android's built-in geocoder (usually provided by Google)

These providers receive your IP address when they serve those requests.

Calendar

If you use calendar export, the app asks for calendar permission and writes planetary hour events to a calendar on your device. On Android, the app also reads your list of calendars so you can choose one. Calendar data is not sent to us.

Notifications

  • Android: Notifications and alarms are scheduled locally on your device.
  • iOS: Most notifications are scheduled locally. If you allow notifications, we also use a third-party push notification provider to send occasional push messages, such as announcements. The provider receives a push token, a device identifier, and basic device data (model, OS version, language, time zone, app version) to deliver them.

Analytics

We use Google Analytics for Firebase to see how the apps are used. Examples include which screens are opened, which features are used, interactions with the upgrade screen and announcements, app opens, and in-app purchase and subscription events (product and price, collected automatically by Firebase).

Firebase links this data to a random app-instance identifier rather than to your name. It also collects device model, OS version, app version, language, and an approximate region derived from your IP address.

The apps are configured not to collect advertising identifiers (IDFA on iOS, Advertising ID on Android) and not to use this data for advertising. Analytics data is pseudonymous, not anonymous, which is why we describe it here.

Crash Reports

On iOS, we use Firebase Crashlytics. When the app crashes, it sends a crash report so we can fix the problem. The report includes the technical state of the app at the time of the crash, device model, OS version, and an app-instance identifier.

Purchases

Planetaro Pro is purchased through Apple or Google. They process your payment, and we never receive your card or billing details.

The app receives information from the store about which product you own and whether it is active, including a transaction or order reference, so it can unlock Pro and restore purchases. See Apple's Privacy Policy and Google's Privacy Policy for how they handle payments.

Content Loaded from the Internet

The apps download settings, announcements, and podcast information from planetaro.com. They also show YouTube thumbnails and open links to YouTube and social networks.

As with any internet request, the server receives your IP address and basic technical information about your device, as described in section 3.

Backups

Your app settings and saved cities may be included in your device backup, such as iCloud or Google backup, depending on your device settings. Those backups are handled by Apple or Google, not by us.

2. When You Contact Us or Sign Up

Support Emails

When you email us, we receive your email address, your name if your email client includes it, and whatever you write.

If you start the email from the app (Settings → Feedback), it is pre-filled with a short diagnostic block:

  • App version
  • Device model and operating system
  • Language and time zone
  • The name of your saved city (not its coordinates)
  • Your plan, and on Android your Google Play order reference

You can see this block before sending, and you can edit or delete it.

Newsletter

If you subscribe to our newsletter, we collect your email address (and your name, if you provide it) through a third-party email newsletter service, which stores the list and sends the emails. It may record whether emails are opened and links are clicked, so we can see what readers find useful.

You can unsubscribe at any time using the link in every email.

Beta Testing

If you sign up to test pre-release versions, we use the email address you give us to invite you through Apple TestFlight or Google Play testing. Apple and Google then share basic tester information and crash or feedback reports with us, under their own terms.

3. On the Website

  • Analytics: We use a third-party analytics service that does not use cookies and does not store personal data or IP addresses. It gives us totals such as page views, referrers, countries and device types.
  • Delivery and server logs: The website, and the files the apps download from it, are delivered through a content delivery and security provider, which protects the site against attacks and speeds it up. This provider and our web host process your IP address and record standard technical logs (IP address, browser and device type, pages requested, time) for security and troubleshooting.
  • Newsletter forms: Our newsletter service's script loads on our pages to show sign-up forms. It processes your IP address to serve it and may store a small identifier in your browser, for example to remember that you closed a form.
  • Planetary hours calculator: If you use "detect my location", your browser asks for permission and shares your coordinates with the page. The coordinates, or the city you pick, are sent to our server to calculate the hours. Our server sends them to a time zone lookup service. We do not store them; that service may keep its own request logs.
  • Born in the Hour poster (/born/): To draw your preview, the page sends the name, birth date and time, place of birth (its coordinates and time zone) and the style you choose to our server, which draws the poster and sends it back. We do not store these details. They travel in the body of the request, not in the web address, so they do not appear in server logs. Place search is answered by our own server from a list of place names (GeoNames). If a place has no time zone in that list, its coordinates are sent to a time zone lookup service.
  • Buying a poster: Posters are sold through Link, a service of Stripe, which acts as the merchant of record. Link collects your email address, billing details and payment details, works out and collects any tax, and sends your receipt, under its own privacy policy. We never see your card details. In our Stripe account we can see your email address, billing country and the order, and we use them only for your order and for support. To make your files, the poster details are stored with your order at Stripe. Our server keeps a temporary copy to make downloads faster.
  • Maps: The calculator's map loads map tiles and a map library from third-party map and content delivery providers, which receive your IP address when they serve those files.
  • Podcast videos: Episode pages embed YouTube in privacy-enhanced mode (youtube-nocookie.com). YouTube may set cookies once you play a video.
  • Browser storage: We store your theme choice and calculator settings in your browser's local storage. The poster form keeps what you typed in your browser's session storage until you close the tab, so it is still filled in when you come back from the payment page. Neither leaves your device.

Fonts are hosted on our own server, so loading the website does not send requests to Google Fonts.

4. Why We Process Data (Legal Bases)

If you are in the European Economic Area, the UK or Switzerland, we rely on the following legal bases:

  • Performance of a contract: providing the features you use, unlocking and restoring purchases, calculations requested on the website, and making and delivering posters you buy
  • Consent: location, calendar and notification access (requested by your device), the newsletter, and beta testing. You can withdraw consent at any time in your device settings, or by unsubscribing.
  • Legitimate interests: analytics and crash reports to improve the apps and fix bugs, server logs to keep the Service secure, and answering your support messages. You can object to this processing at any time (see section 9).
  • Legal obligations: where the law requires us to keep or disclose information, such as order and accounting records

5. Who We Share Data With

We do not sell or rent personal data, and we do not share it for advertising.

We share data only with service providers that help us run the Service and process it on our behalf or under their own policies:

We may also disclose information when the law requires it, or to protect our rights, our users or the Service.

Business transfers: If Planetaro or our business is sold, merged or otherwise transferred, the data described in this policy may be transferred to the new owner. The new owner will remain bound by this policy for that data unless it informs you of changes.

6. No Tracking (App Tracking Transparency)

Planetaro does not track you across apps and websites owned by other companies. We do not use ad networks or data brokers, and we do not link data from the apps with third-party data for advertising. For this reason, the iOS app does not show the App Tracking Transparency prompt.

7. International Transfers

Some of our providers, such as Google, Apple and Stripe, process data in the United States or other countries outside the European Economic Area.

Where this happens, the transfer is protected by an adequacy decision such as the EU–US Data Privacy Framework, by Standard Contractual Clauses approved by the European Commission, or by another safeguard recognised under the GDPR.

8. How Long We Keep Data

Data stored on your device (location, saved cities, settings) stays there until you delete it or the app. Calendar events the app created stay in your calendar until you delete them, even after you delete the app.

We keep support emails in our mailbox as a record of the conversation, so we can help you again later. Newsletter addresses are kept while you are subscribed; after you unsubscribe, your address stays on a suppression list so that you are not emailed again. Order records are kept as long as the law requires for accounting. Coordinates and poster details sent only to calculate or preview are not stored by us.

Data held by Google, Apple, Stripe and our other providers (analytics, crash reports, push notification records, logs) is kept under their own retention rules. You can ask us to delete your data at any time (see section 9).

9. Your Rights

Depending on where you live, you have the right to:

  • Access the personal data we hold about you
  • Have it corrected or deleted
  • Restrict or object to its processing, including processing based on legitimate interests
  • Receive it in a portable format
  • Withdraw consent at any time, without affecting processing that took place before

To exercise these rights, email us at our support email. We will respond within the time limits set by law. Because Planetaro has no accounts, we may need information from you, such as the email address you used, to find your data.

If you are in the EEA, you also have the right to lodge a complaint with a data protection authority. In Belgium this is the Data Protection Authority (Gegevensbeschermingsautoriteit / Autorité de protection des données). You can also contact the authority in the country where you live.

California Residents

You have the right to know what personal information we collect, to request its deletion or correction, and not to be discriminated against for exercising these rights. We do not sell or share personal information as defined by the CCPA/CPRA.

10. Children

Planetaro is not directed at children under 13, or under the higher age that applies in your country. We do not knowingly collect personal data from children. If you believe a child has sent us personal data, please contact us and we will delete it.

11. Security

Data sent between the apps, the website and our servers is encrypted with HTTPS/TLS. We keep the amount of data we handle small and limit access to it. No method of transmission or storage is completely secure, but we take reasonable measures to protect it.

12. Changes to This Policy

We will update this policy when the Service or the law changes. The "Last Updated" date at the top shows the latest version. The current version applies from the moment it is published on this page.

13. Contact

Tanriverdi, Muhammed (trading as S3soft), Belgium
Enterprise number: BE 0788.443.120
Email: our support email, or use Settings → Feedback → Send Feedback in the app.